First time set up for your Voicemail

Once your extension has been set up, and your phone is plugged in, or if you're using a softphone you'll need to record your name, create a new Access Code/Voicemail Password and record a new greeting. To do this if you have a physical phone, press the Voicemail Icon. It will look like an envelope icon. See below for an example.

**If you're accessing from the app on your mobile phone, Dial *97 to access your voicemail**

If you do not have a physical phone, you can dial your extension number and you'll be prompted with a greeting.

You'll be prompted to record your name. This will be needed to search your name in the company directory if your company has one. When someone searches for your name, they will hear your name then press 1 to confirm and the call will be connected to your extension.

If you do not change your Voicemail Password aka Access Code, you will not be able to access your voicemail remotely. If you have voicemail to email set up on your extension then you will not need to access your voicemail box on a regular basis. However, if you want to change your greetings remotely, you'll need an Access Code to access this. See below for how to change your access code.

Your Voicemail Greeting

By default, if you have not recorded your name when someone tries to leave a voicemail you will hear the following. "You have reached the voicemail system. Please leave a message after the tone." If you did record your name they will hear, "This is the mailbox of 'your name' Please leave your message after the tone, for further options after recording please press the pound (#) key".  You’ll most likely want to change this.

Voicemail Menu Once logged into your voicemail

1-Hear your Messages

1. Start reverse playback
2. Stop/Resume playback
3. Start fast-forward playback
4. Hear the message again
5. Play message with envelope information (date, caller-ID)
6. Move or copy: To move a message, press 1. To copy the message, press 2. To record a comment, press 3.
7. Delete
8. Call Back: To confirm callback, press 1. To cancel the callback press *.
9. Skip
10. Help

2-Change your access code.

Enter your new access code. Use the access code

1. Return to the main menu without using the new access code

3-Record Your Name
Record your name and press the # sign. Then choose from the following options:

1. Listen to the recording.
2. Use recording.
3. Record again.
4. Delete recording.

4-Record a personal welcome message
Record your greeting and press the # sign. Then choose from the following options:

1. Listen to the recording.
2. Use recording.
3. Record again.
4. Delete recording
   **You can record up to five greetings.

5-Record a Message
Record your message and press the # sign. Then choose from the following options:

1. Move message
2. Copy message

9-Select a Mailbox Greeting
Choose a greeting from the list provided by the PBX. You can have up to five choices:

1. Greeting 1
2. Greeting 2
3. Greeting 3
4. Greeting 4
5. Greeting 5

Listen to the messages from an outside phone:

1. Dial into the main number of your company.
   
2. Once you hear the auto attendant recording, you’ll need to press 8 then your extension. Example. 8202
3. Press the star * key; otherwise, you will be prompted to leave a message.
4. Enter your voicemail Access Code.
   

Forwarding a Message

To forward a message to another recipient while listening to the message:

1. Press 6.
2. Press 1 to move the message to a single mailbox.
3. Enter the extension number.
4. Press #.

To copy a message to another recipient(s) while listening to the message:

1. Press 6.
2. Press 2.
3. Enter the extension number. When copying to multiple extensions, separate them by the # sign.
4. Press ## when finished.

Leaving Voicemail Messages

When users call another user, they have the option of receiving a callback (press 1) or leaving a message (press 2). Once they leave a message and press the # key, the options shown in the table below will be available.

1. Delete the message.
2. Record the message again.
3. Mark the message as urgent.
4. Mark the message as private.
5. Send the message and go to the operator.
6. Send the message and hang up.

Composing a New Message

Rather than leave a message directly on another user's voicemail, users have the option of composing a message and then moving it to another mailbox or copying it to multiple mailboxes.

1. Call into your voice mailbox.
2. If you have messages waiting, press * to skip to the main menu.
3. Press 5 from the main menu.
4. Record the message.
5. Press the # sign.
6. Select an action:
   • Press 1 to move the message to a single mailbox.
   • Press 2 to copy the message to one or more mailboxes. Use a # sign to separate multiple mailboxes.
   • Press 3 to mark it as urgent.
   • Press 4 to mark it as private.
7. Press ## when finished.

Personal Greetings

Users can record up to five individual greetings. Greetings will remain on the system and can be activated whenever users need them.

Recording/Activating Personal Greetings

1. Dial *98 followed by the first greeting number (*1).
2. Press the confirm button on the telephone keypad.
   *98*1 Greeting 1
   *98*2 Greeting 2
   *98*3 Greeting 3
   *98*4 Greeting 4
   *98*5 Greeting 5
   If users need to re-record a greeting, they can activate the greeting and record again (i.e., dial *98*6 followed by the confirm button to re-record message 6).
   Greeting 0 is the initial greeting that was activated at the time the user set up the voicemail box.
3. To activate a greeting, users must dial their extension number, press 9, and select the greeting they want to use (* will bring the user to the main menu of the mailbox.)

Hearing your Personal Greetings

1. Call into your voice mailbox.
2. Press * to skip to the main menu.
3. Press 9 from the main menu to hear your recorded greetings.