Reset PRI Card or Force Sync on PRI Card

If you need to reboot your PRI card on your Galaxy Expand Unit you will need to follow the steps below.

Step 1.

Login to your UCX. We would have provided a local IP address on your network to access the phone system. We do not recommend port forwarding an outside port to the UCX. It would be better to get your IT team to set up a VPN to allow you to connect to the phone system.

Step 2.

You'll want to head over to the Support Tab then click on Remote Access

Note the IP addresses above will not be accessible from your network. This network is just for the Phone System and the devices that are inserted into the Galaxy Expand Unit.

We should have labelled each card in your system for you. If you have multiple expands, we will label each Expand unit.  Expand1, Expand2 etc. Then under Remote Access, we would label each card Expand1-Slot1-FXS, Expand2-Slot3-PRI etc. If you only have 1 Expand Unit and one of each card we will not label them as there would only be one of each card.

Step 3.

Find the PRI Card, then to the left under Options click on Connect.

The screen will refresh then beside the port number you should see a new port number. Starting at 8000 and going up by 1 for each card in your system.

Click on the port number and it will open a new tab and allow you to connect to the card that is installed into the Galaxy Expand. We will provide you with the username and password for the card.

After you have logged in you should see this screen.

If the PRI is not connected the channel numbers will show a Grey Icon (Disable). You want them to be all Green (idle) like in the picture above.

Step 4.

At the top of the page click on T1/E1

To make your PRI Re-sync. Click on Save, then the page will refresh, then click on Apply beside it. The page will refresh again. Then at the bottom of the page click on Apply in the yellow box. That will force your PRI to Resync

Click on System in the top left of the screen then wait about 30 seconds and it should go from Grey to Green on the channels.

If you still encounter any issues please send an email to support@key2.ca and someone will get back to you.