Provisioning your Phone(s)

Below you will see examples of what is needed to provision phones that were not purchased from Key2.

DHCP 66 Option

To save a lot of time you can enter an option on your router called DHCP Option 66. This will only affect phones when they provision. We will provide you with an FQDN to add to your router for the DHCP 66 option. If you add this you'll save a lot of time. If this is not added you'll need to login to each phone and provide the provisioning URL. If you are going to use this option, we suggest you try this on one phone first. Some phones only want HTTP or HTTPS protocol for provisioning. So it's best to try HTTPS first, then if that works try HTTP. An example of the two types of FQDN we would give you is http://demo.key2pbx.ca or https://demo.key2pbx.ca.

Open for Mac-based Provisioning on the phone system

If we are managing the phone system for you, we will open up Mac-based Provisioning on all the phones once you provide all the MAC addresses for all the phones. If you're going to provision all the phones yourself and manage the system yourself, you'll need to tell the system to be ready for new phones.

Log in to the phone system with the URL we provided to you.

If you're just doing one extension, click on the check box beside the extension as seen in the image below where the Red Arrow is.

If you're going to do all the extensions, click on the check box where the Green Arrow is, then scroll down to the bottom of the page and click on the drop-down menu, and select Open Accounts for MAC-based provisioning.

Then click on the Checkbox beside it. Once that is done you'll see a timer in the status field for the extension(s).

If you see this timer, this is good. This means the phone system is ready to accept a provision request from your phone(s).  If you use DHCP Option 66, factory reset the phone as per the instructions below for your phone. Once the phone has been factory reset or you input the Provision URL into the phone the timer will change from the timer above to 5mins or less. If you do not see the timer change, switch your DHCP Option 66 from HTTPS to HTTP. ie from https://demo.key2pbx.ca to http://demo.key2pbx.ca. You do not have to factory reset the phone, simply just reboot the phone and it will try to connect to us. If you are not going to use DHCP Option 66, please look below for your phone Factory Reset steps, then we will show you where to input the Provision URL in on the phone(s).

Next, you will need to factory resetting of your phones. Please find your Phone and Series below as some Series require extra steps to factory reset them.

Polycom VVX Series

Supported in the Series - VVX101 VVX150 VVX201 VVX250 VVX300 VVX301 VVX310 VVX311 VVX350 VVX400 VVX401 VVX410 VVX411 VVX450 VVX500 VVX501 VVX600 VVX601

If the phone was assigned to another carrier it's possible you might have to factory reset the phone(s). If it was connected to a Polycom System, they disable HTTP Access to the phone(s). You'll need to factory reset the phone.

First, take a photo or write down the MAC address of the phone. This will be located on the back side of the phone.

To Factory reset the Polycom VVX Series phones, reboot the phone then wait for it to boot up.

As the phone is booting up you'll see an option that will say "Starting application, press Cancel to interrupt.

Press Cancel

In the next window, it will say Welcome with a countdown. During this time press the 1, 3, and 5 buttons together at the same time and hold them until you see the next screen to Enter Pswd:

The Password will be the MAC address

You'll need to use the dial pad to input the numbers and letters. To switch between them you need to press the button where the 1->Aa is on the screen

In this example our MAC Address is 64:16:7F:81:65:FB

I will want to make sure I'm on 1->Aa then press 6 4 1 6 7 then press the button to switch to Letters so the screen should show A->a1. For F you will press the 3 button 3 times, then switch back to Numbers 1->A, then press 8 1 6 5, switch back to Letters A->a1, press F 3 times, then 2 twice.

Your screen should look like this.

Then press OK. If there was an error, it will say Incorrect Password.

If all is good, you should see this screen.

Then it will reboot.

If you're using the DHCP Option 66 and make sure you have the phone open for MAC Based Provisioning, the phone should automatically connect to the phone system. Again, try on one phone first before proceeding to do all of them.

If you are not going to use DHCP Option 66, you will need to login to the phone and input the Provision URL into each phone that you want to connection to our phone system.

On the Polycom VVX Series, click the Home Icon

You will want to look for the Settings Option. Depending on what Firmware you have, it might be on the 2nd or 3rd page. Use the arrow buttons on the phone. And press the Center button as OK.

Scroll down to Status, then press the Select Button.

Look for Network then press the Select Button.

Next will be TCP/IP Parameter then press the Select Button. It might also be known as Network.

Scroll down until you see IPv4 Addr

Our IP for this phone is 192.168.33.151,

Open up Chrome and go to this URL. Once you go to this URL it will show the following screen.

Depending on what firmware version you have the phone might require you to input a new password before getting to this screen. Please look at the screen on the phone. If you used option DHCP 66, you will not have to do this.

If you know the IP of the phone you're working on and you see this when you try to log in to the phone. This means you need to change the password.

If you look at the phone you'll see the following.

The default password on all Polycom Phones is 456, where it says Old Password, enter 456.

Where it says new password enter: 123456789. Then using the arrow buttons on the phone press down, and you'll see a Confirm New, enter 123456789. Note that this password will change once it connects to our phone system. We will not leave it at 123456789.

Then press the Enter button.

If all is good you'll see

Next login to the phone via its IP.

If you did not need to change the password, enter 456. If you did change the password enter 123456789.

Once logged in, look for Settings, then click on Provisioning Server.

Default it will look like this.

Delete text box fields where it has Server User and Server Password. they should be blank.

Change Server Type to HTTPS, then in Server Address, use the FQDN that was provided from Key2. In this example, we are using demo2.key2pbx.ca. Then Click on Save.

After you click on Save, it will ask you Do you want to Save the Configuration changes? Click on yes. After about 30 seconds the phone will automatically reboot.

If you go back to the Phone System, you'll see the timer change.

This is good. This means it has a connection to us. The phone might reboot a couple of times to get all the configuration changes etc.

Then once done you should see the extension number in the top left of the screen on the phone. And you'll also see the time/date update as well. Now you can make calls.

You have not successfully factory reset a Polycom VVX Series Phone.

Cisco 88XX Series Phones

1. Unplug the powered Ethernet cable or power supply from the phone.
2. Wait 5 seconds.
3. Press and hold #, and plug the phone back in. (For models with a handset, it reduces awkwardness to secure the handset to the phone with a rubber band.)
4. Plug in the ethernet cable, then the phone will turn on. Count to 5 then release the # key, then press 123456789*0#, then wait. The phone will factory reset.

Open the ext for MAC Based Provisioning then log in to the phone and update the Profile Rule and add https://key2domain.key2pbx.ca/csc$MA.cfg

**Make sure you use the FQDN that was provided from Key2. It will be an example yourcompany.key2pbx.ca.

Then the phone will connect and update. Depending on what version of software the phone is on, the Phone System will update the firmware.
** If it does not update, please reboot the phone. That will resolve it and force it to connect