Porting your number to Key2

When you want to port a number to Key2, you'll need some paperwork filled out, and we will need a copy of the phone bill. Without this, we can not start the porting process.

Step 1. You'll need to print off this LOA and fill out the information in the LOA. If you're porting from home or a resident, put the name on your phone bill where it says Company Name.

Step 2. Provide the most recent phone bill. The phone bill must be within 60 days of the porting date. **Do not cancel any phone services until we have confirmed the number has been ported to us. You might lose your phone number if you cancel your number before this. Also, please verify the service address vs the billing address. We will need this verified when you send in the LOA. If the service address is in Cambridge, Ontario but the bills will are sent to someone in Toronto, Ontario we will need to know this.

Step 3: Email support@key2.ca, provide the signed LOA and the most recent phone bill and give the location where you are moving. If you're moving into a Long Term Care or Retirement home, please provide the name and address of the site. You'll also need to give the porting date you wish to have the phone number established at the location you're moving to. Note we require a minimum of 10 business days to port any number.

**When providing a port date, you will lose service at one location and might not have it working at the other. Meaning your port date is set for June 1st. On June 1st, your number will be deactivated at the old address at a random time during the day, and then at the same time, it will be activated at the new location. If your move-in time is set for 9 am, your number might still be at the old site until 1 pm; then, at 1 pm, it will work at the new location.