Help CenterWhen you want to port a number to Key2, you'll need some paperwork filled out, and we will need a copy of the phone bill. Without this, we can not start the porting process.
Step 1. You'll need to print off this LOA and fill out the information in the LOA. If you're porting from home or a resident, put the name on your phone bill where it says Company Name.
Step 2. Provide the most recent phone bill. The phone bill must be within 60 days of the porting date. **Do not cancel any phone services until we have confirmed the number has been ported to us. You might lose your phone number if you cancel your number before this. Also, please verify the service address vs the billing address. We will need this verified when you send in the LOA. If the service address is in Cambridge, Ontario but the bills will are sent to someone in Toronto, Ontario we will need to know this.
Step 3: Email support@key2.ca, provide the signed LOA and the most recent phone bill and give the location where you are moving. If you're moving into a Long Term Care or Retirement home, please provide the name and address of the site. You'll also need to give the porting date you wish to have the phone number established at the location you're moving to. Note we require a minimum of 10 business days to port any number.
**When providing a port date, you will lose service at one location and might not have it working at the other. Meaning your port date is set for June 1st. On June 1st, your number will be deactivated at the old address at a random time during the day, and then at the same time, it will be activated at the new location. If your move-in time is set for 9 am, your number might still be at the old site until 1 pm; then, at 1 pm, it will work at the new location.
Next, you'll need to add the number to the E-MetroTel system and assign it to a room/bed.
Log in to the phone system with the IP address, username and password provided by us.
At the top, you'll see a tab that says PBX. Click on the tab that says PBX; then the page will load. On the left-hand side, you'll see under Inbound Call Control, Inbound Routes. Click on Inbound Routes.
There are only three things you need to add/change.
First: Description. This will be the name of the person in that room or the phone number. You can use any description you want, and I suggest using the same naming scheme across the board. 105 - Smith or Room 105 - Smith or Smith 105.
Second: DID Number: DID number is just a phone number, and you'll need to input the full ten digits. Example 9058507060. Do not input any spaces or - in the number.
Third: Set Destination: This is where you say this DID number/Phone Number should go to this room/bed. The room numbers and beds will already be created, and you must select the proper one. Where it says == Choose One == click on that and then go to Extensions, then select the appropriate location where it should go.
See below for the example.
Then below, hit Submit, then after you hit submit, wait for the page to load, then click on Apply at the top of the screen. The updated config will not be set until you click on Apply.
Disable Phone Service in Suite/Room
By default, all phone jacks in your building will be activated. If you wish to disable the extension you'll have to go under the extension of the user.
Then scroll down halfway down the page and look for Call Restrictions. Change it to Disable Phone Service, then hit Save and Apply. This will disable the phone service for that extension. They will still be able to dial 911, but they will not be able to dial any 10-digit phone number.
**You do not have to wait for the port date to input this number. You can do this at any time you want. If you do this before the move-in, it will be ready when the number ports. Once the port is complete, someone from our team will reach out to you that the port has been completed. You'll need to test the phone number. Please use a mobile phone to try this, as calling the number from within the building can cause some issues. Testing a mobile telephone will verify that outside callers can call the number.
Once the porting has been completed, you can inform the resident that they can cancel the service with their existing provider.