Help CenterIf you have subscribed to Fax to Email, your incoming faxes will go to a email address provided by your team. Please reach out to your manager to find out what email address the faxes are going to. They will come in as an email with a PDF attachment. When this happens they can forward the email with the attachment to your email address.
To send faxes from your company fax phone number you need to send it as an email.
To send a fax, using an email client like MS Outlook, you can send your fax to any 11-digit North American number using the format DID@instant-fax.com (eg. 12033045246@instant-fax.com). Then attach a PDF for your fax documents.
You must include the 1 in the number.
You tried to send a fax but you got an error about not having authorization. You must use the email address that is used with your Voicemail to Email. If your company has multiple email addresses you must use the one we send the Voicemail to Email.
Your voicemial to email is jsmith@company1.com but you're sending from jsmith@company2.com it will not work. Even if they come in on the same email box. You must provide your outgoing email address to send faxes from your email box.